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New MD802 Not Working

2368 Views 2 Replies Latest reply: 2014-04-03 19:09:33


  •   Level 1   
    (8) points
    wpelletier
    2014-04-03 14:44:56
    I have purchased a new MD802 today. Does this unit come with an SD card? Without an SD card, it stays on the startup screen. When I insert a blank card, The unit will not light up. Is there typically a card shipped with the unit? If the card is missing, what do I do to be able to use this scan tool?

    Tags: MD802

    Reply

  •   Level 2   
    (21) points
    HDi Power

    2014-04-03 15:15:33 (Reply to:wpelletier)

    Your tool should have come with an SD card with the software loaded onto it. Without this it is nothing more than a paper weight! I would be concerned you didn't get a genuine product, ask the seller for the SD card or send it back for a refund. Although you should be able to use the updater to get the software onto a blank SD card and make it work
    Reply

  •   Level 1   
    (8) points
    wpelletier
    2014-04-03 19:09:33 (Reply to:HDi Power)
    I couldn't get any updates as you need to have the register password to register the tool. Without the tool powering up, there is no way to do this.
    I ended up getting the tool swapped with one that is complete. All good now.

    Thanks for your reply.
    Reply
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